At NEFFL, we strive to provide you with the best shopping experience possible. We understand that sometimes you may need to return or exchange a product, and we're here to assist you. Our return policy allows you to return eligible items within 14 days from the date of purchase.

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To be eligible for a return, the item must be in its original condition and unused. To initiate a return, please contact us within 14 days of receiving your order. You can reach us via email or phone. When contacting us, please provide your order number, a detailed description of the item(s) you wish to return, and the reason for the return.
 

After receiving your return request, our customer support team will guide you through the return process. We may require additional information or evidence, such as photographs, to assess the condition of the item(s) and validate the return request.

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You are responsible for the shipping costs associated with the return unless the return is due to our error (e.g., damaged or defective item). We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Refunds and Exchanges:

Upon receiving and inspecting the returned item(s), we will notify you of the approval or rejection of your refund or exchange. If approved, refunds will be processed back to the original payment method used during the purchase. Exchanges will be processed based on the availability of the requested item. If the item is unavailable, we will issue a refund or provide alternative options.

 

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Refunds will be processed within a reasonable timeframe after the approval of the return.
Please note that the time it takes for the refund to reflect in your account may vary depending on your payment method and financial institution. We value your satisfaction and aim to resolve any issues you may encounter promptly. If you have any questions or need further assistance, please don't hesitate to contact us.

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100 Cummings center, 224-G
Beverly, Massachusetts 01915
Phone : 978-338-4108
admin@newenglandflagfootball.com

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